FAQs - Working with Long Distance Clients


I'm long distance from the closest Center, but I'm really interested in your program. How do you generally work with Long Distance Clients?

We offer several options: The least expensive and most popular option is one of our Guided Training Systems.  We ship the equipment and instructional materials to you and work with you by phone supported by email and you return the Assignment Record Sheet by fax or scan to us. We guide you with twice-a-month phone sessions.  

However, for some clients, a detailed evaluation to gain understanding of the exact issues an individual is dealing with, a personalized visit with our full attention over several days, and then the twice-a-month phone accountability sessions are worth the extra investment.  For these, we offer our Long Distance Program.

We have worked with number of Long Distance Program clients, coming from states such as Alabama, Arizona, California, Florida, Georgia, Hawaii, Iowa, Maryland, Michigan, Missouri, Montana, North Carolina, New Jersey, Oregon, Tennessee, Texas, Virginia, Washington, and Wisconsin.  The Sharper Minds program has proven very effective for Long Distance clients and distance should not be a drawback to starting the program.

All Long Distance Program clients are seen at our Fort Worth, Texas office. The Fort Worth-Dallas Metroplex is centrally located and is easily reached by air from virtually any part of the USA with quite competitive flight rates.

Generally, by the time a client family comes in, they have done their due diligence and are ready for the evaluation and to begin the program.  They should plan on 2 days of concentrated work including the evaluation process.

While we attempt to be flexible and work around each family’s scheduling needs, here is a typical scenario.  

FIRST VISIT:  Usually the family flies into the Dallas/Fort Worth airport (DFW) or drives in on an afternoon/evening. We encourage you to make a vacation of your trip and allow a day for rest and to do a little sight seeing either before or afterwards.

The next morning, we meet at 9:00 a.m. and after some time for rapport building, start with the evaluation process. After testing and some education of the brain and how the program works, we take a break and enjoy lunch together (our treat). After the lunch break, we process the paperwork for the program, and then begin several hours of intense work (2:00-4:00). That’s usually enough for the first day.

On the second day, we start around 9:30 a.m. and go to about 3:00 or 4:00 p.m. (we try to be sensitive to the family's attention span), again with a break for lunch (this time on your own).  We provide the family with detailed instructional materials including manual, videos, audio/data CDs, charts, forms, digital files and the necessary equipment.  Near the end of this time, a time is set for the twice-a- month phone appointments keeping in mind any time zone difference. The family can then fly out that evening or stay on for some sight seeing.

The manuals will assist the family with getting their home set up for training, and for the first few exercises. 

Prior to each weekly appointment, the client family sends copies of their ASSIGNMENT SHEET & PROGRESS RECORD and other worksheets to their trainer. This will form the basis of the phone conversation. To send the copies, there are three easy options:

  1. Fax in Fine resolution via our toll free fax line 1-866-538-7392 (1-866-LETS-EXC(el)

  2. Use the automatic document feeder (ADF) on an All-In-One Printer/copier/scanner and scan to pdf software (we recommend the Free NAPS2 (Not Another PDF Scanner 2). Email the single multipage file to us. We do not recommend a flatbed scanner as it is too time consuming once you need to email 10-50 pages to us towards the last part of the program.

  3. Use a SmartPhone with high resolution camera and a scan-to-pdf app such as TinyScan Pro, $4.99 for iOS and Android. Email the single multipage file to us.

Their assigned trainer then oversees the training process by phone (usually about 20-25 minutes) twice-a-month at a given time. These sessions maintain the accountability on the part of the family to do the daily exercises required for successful brain development.  Generally after the phone call, the trainer fills in a new ASSIGNMENT SHEET & PROGRESS RECORD, scans it into .pdf format and e-mails it to the family.  If the family does not have e-mail, but does have a fax machine, the assignment sheet can be sent by fax as well. The family records their time for each of the respective exercises on the ASSIGNMENT SHEET & PROGRESS RECORD form.

FOLLOW-UP VISITS:  Depending on the progress being made, and/or the need to return for face to face guidance, the family may return to the Center for a day of concentrated work.  These sessions generally run from 9:00 a.m. to 2:00 p.m. with a break for lunch. Historically, families have not found these necessary, but they are an option.

At the end of the program, the family may return (at their option) for a final evaluation. The before and after comparison can be rather striking.

Do one or more parents need to be present during each visit?

If the child's parents are married, we strongly recommend that both be present during the first visit. If the concerned parent is single, they are asked to bring a trusted friend or one of the child's grandparents with them. This is important so that there is familial support for doing the program.  If the client is an adult, they are welcome to bring a family member, trusted friend with them, or they can do the program by themselves.

What are the fees for the testing and program?

Most dyslexia related programs run between $17,000 to $25,000 and many continue to focus on medications while they teach the student compensatory behaviors. Our Long Distance Program is designed to be affordable  and deals at the neurological level to resolve most underlying issues.  The Long Distance Program fee is currently $5995.00 plus $131.59 sales tax on the equipment/materials portion.  The fee including the Standard testing with the Detailed Report. To upgrade to the Comprehensive evaluation with the Detailed Report containing diagnosis codes and reviewed by an M.D. (the developer of the testing process), add $200 to the overall fee. Other elements:.

  • A $300 deposit (deducted from the Program total) is required to hold a time slot (call first to discuss your situation and look for available time slots). 
  • A payment plan is available for those who prefer one. Click here for Payment Plan Options including discounts for upfront payment in full by Cashier's check.  

For the convenience of both parties, the monthly fee is processed via PayPal, our processor.  The initial fee includes the 2-day visit to our office, a Standard Evaluation with customized report for one child or adult, the Sharper Minds Ultimate equipment and instructional materials for the program (which you will take home with you - bring a large suitcase) and the other fees we incur per family.  The training fee covers the 1 to 2 children or adults plus the coach (the primary person working with the kids) and is NOT a per person fee.

Adding in lodging, meals, car rental, flight and miscellaneous expenses, you may wish to plan on setting aside ~$7,000 to cover the entire cost of the program and related travel expenses (for 2 people), ~$6700 for one person.

To the best of our knowledge, the Sharper Minds program has the greatest success rate of any program addressing learning disabilities, ADD, ADHD and dyslexia in the USA today.

Consider that the true cost of something is the price of doing it MINUS the price of not doing it. And there’s nothing as expensive as the price for failure and preventable struggle.  One must look at the fees and time as an investment that can yield returns FAR greater than the costs.  For example, one former dyslexic student of ours graduated from high school at the top of his class and has a letter of scholarship (all grants, not loans) from the University he plans to attend for over $42,000 over the next 4 years!  And that's not including the income differential he will make as a professional long-term!

How do we pay for the program?

*Cashier’s checks or certified checks are preferred by our bank for out-of-state clients (see discount for payment by Cashier's Check), but personal checks, major credit cards (Visa, MC, AmEx and Discover) and cash are okay, too.  For those needing smaller payments than what we offer, we recommend financing through a third party such as a bank or credit union.  Payments can usually be less than $200 a month over a few years.  Getting a signature line of credit, or refinancing a car seem to be the simplest way of getting fairly low interest financing.  Refinancing a house may take some time, though the interest may be tax deductible.  Grandparents often are willing to help some with the fees.

If a plan needs to be customized to meet the needs of a more severe situation, alternative fees and payment plans can be arranged.

Please see the other Frequently Asked Questions sections for more answers to the most commonly asked questions.  If you would like to speak to someone regarding your unique situation, please feel free to call us toll free at 1-866-HELP-A.D.D. [1-866-435-7233].  You will find us caring, knowledgeable and willing to listen.  We encourage you to download our brochures and flyers (they still may need to be updated with our new Fort Worth office information) and to call us for a more personal experience.

What airlines fly into the Dallas/Fort Worth (DFW) airport?

DFW is a major airport and is the largest hub for American Airlines. In 2016, it was the 3rd busiest in the world in terms of aircraft movement and the 11th busiest as far as passengers.  Nearly all national and many international carriers fly into it. However as the airport is split into 5 terminals (A-E) and has 18 security checkpoints spread between those terminals (short waits), it doesn't feel as crowded as other busy airports. Getting into and out of the airport is fairly easy.  Use the South exit when leaving the airport.

Here is a link to a more comprehensive listing of airlines

How can we minimize flight costs?  And what about the weather, car rentals and hotels?

We recommend you go to http://www.expedia.com/, specify Flight, Leaving from: (enter your city or airport code), Going to: (enter DFW), enter in the dates of your travel and preferred times, and Search for Flights to search availability.  This will quickly help you find the least inexpensive fare or flight options. Then whether you chose to book through Expedia, the airlines directly or a travel agent is up to you. Specials usually run on Tuesday until midnight.

Make sure you sign up for a frequent flyer program to earn miles for your flights, and complement that with a credit card that offers frequent flyer miles for purchases with the same airline. Between booking the flights and other purchases using the credit card and your actual flight miles, you will be on your way to qualifying for free travel.  See if the hotel you stay at or the car rental agency you use also offers frequent flyer miles.

Weather

It's been said that Texas has summer for 8 months of the year, winter for 3 months, and two weeks of spring and fall weather between the transitions, though for 2016 and 2017, the weather has been milder and more moist than usual.  So the weather in the Fort Worth area is generally fairly warm (we like it that way).  So it's mostly sunny, with clouds and thunderstorms at times.  From November through February, it can be rather cold (even snows at times) interspersed with warm days (in the 60's) and brisk nights.  It all depends on whether the wind is from the north or south. Check Accuweather.com, or wunderground.com for assistance in packing for your visit.

Car Rentals

We recommend you go to http://www.expedia.com/, specify Car and enter in the dates of your travel to search availability of vehicles. Rates vary greatly based up the time of year.  You can sort the results by pricing, vehicle type (economy, compact, full size, etc.)  Once you find what you like, you can either book the rental at Expedia's website, or (my preference) book directly via the car rental company's website (you'll have to go manually there, re-enter your trip data there, and book online).

Public Transportation

The Trinity Rail Express (TRE website) which runs between Fort Worth and Dallas, has a stop near the Airport.  From the lower level of your Terminal at the airport, take a Remote South free shuttle bus to the Remote South parking lot (it circles around every 20-30 minutes), get off and transfer to a bus going to the TRE CentrePort / DFW Airport Station.  Fares are based on where you board and depart, not how far you travel. The fare zone divider is at CentrePort/DFW Airport Station. At CentrePort, purchase a TRE 1 Zone pass to travel west (~$2.50 as of this writing). You can buy passes from the ticket vending machines at the station or online using the GoPass app which allows you to purchase tickets up to 60 days in advance and then activate them before boarding.  Board the train heading to Fort Worth.  Get off at the Ft. Worth Intermodal Transportation Center (ITC) Station (the next to the last stop).  This is located in Downtown Fort Worth, about 3/10th of a mile from our location or about a 10 minute walk (click here to see the route).

You can also hail and take a taxi from the Terminal at the airport to your hotel.  This will run you around $65 depending on the number of people, luggage, tip, etc.

Hotels

We recommend you go to http://www.expedia.com/ specify Hotel, from the pull down list, select "A U.S. address" then enter in our office address (see image below - address is 777 Main St, Suite 600, Fort Worth, TX 76102).  Lastly enter in the dates of your travel and press the Search for Hotels button.  You might also choose to stay near Interstate 30 or Hwy 121 between DFW and downtown Fort Worth.  Both provide easy access to downtown Fort Worth. Having a rental car gives you lots of flexibility as to hotel locations. Shop around based upon your preferences and budget.

Do a little web searching on a particular hotel before booking it. Once you find what you like, you can either book the hotel at Expedia's website, or book via the Hotel company's website or call them up (Expedia doesn't give phone numbers so copy and paste the name of the hotel into your browser, type in the city name and see what comes up).  If you call the hotel up directly and have a corporate or AAA membership, you may be entitled to further discounts.

If you are taking the Trinity Rail Express, the two closest hotels to the office building are:

Hilton Fort Worth (one block south)
815 Main Street
Fort Worth, TX 76102
(817) 870-2100 

Embassy Suites Fort Worth - Downtown (one block north)
600 Commerce Street
Fort Worth, TX 76102
(817) 332-6900

Parking

The parking garages for the 777 Main office building can be viewed at http://www.777main.com/location/default.html. The East Garage where I usually park is located at 711 Commerce St, Fort Worth, TX 76102. Rates are very reasonable at $15 per day plus valet tip of $1 or $2 when you pick up your vehicle.  If you are staying at the Embassy Suites (parking is $21 a night) or the Hilton (?) you may wish to park at the 777 Main Office building parking and walk the one block to your hotel.  Rates change so these figures should be considered estimates. Call each location if you need more specifics.

What is there to see and do in the Fort Worth area?

Click here for things to see and do in Fort Worth

Click here for directions to our Fort Worth location

How do I set up an appointment to get started?

Call toll free 1-866-HELP-A.D.D. [1-866-435-7233] to talk to someone at our headquarters office. You should plan on calling 3-4 weeks in advance of the time you’d like to come out to ensure that the time you desire is available, and to minimize the cost of your plane tickets.  

Can I download your brochures and information?

Click here for brochure and our mailers, click here for video/radio interview

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Last modified: September 25, 2017